Shipping Policy 

Oud House company always provides customers with optimal, fast, and efficient agarwood shipping services to meet all customer requirements, including:

Shipping policy within Ho Chi Minh City 

The company offers door-to-door delivery services within the inner city of Ho Chi Minh City on the same day or within 1-2 hours for urgent product needs. If customers place orders online through the website or electronic commerce platforms.

Customers can also visit the store directly to view products and check their quality before making a purchase. This enhances customer satisfaction and reduces potential errors.

For cases where customers are not satisfied with the service or product, they can provide direct feedback to the company for improvement and finding the best solutions.

Chính sách vận chuyển trầm hương tại OUD House

Shipping policy to suburban provinces 

For customers in other provinces outside Ho Chi Minh City, the company will send products through express COD delivery. Upon receiving the goods, customers can inspect and pay the delivery person if the products meet their requirements.

After placing an order, the company’s staff will directly contact the customer to confirm necessary information such as name, delivery address, and recipient’s phone number.

For customers in remote areas where direct delivery is not possible, the company will coordinate with the nearest post office for easy pickup of the Agarwood products.

The estimated delivery time for products is 2 to 4 working days depending on the area. If customers need urgent delivery, they can choose the express agarwood shipping policy by paying in advance and bearing the express delivery cost.

For high-value products, customers are requested to make a prepayment. If customers are not satisfied with the products, the company will refund the entire cost according to the store’s return policy.

International Agarwood shipping Policy 

International shipping will be carried out through international shipping groups that the company cooperates with. Customers can use the agarwood shipping policy by air to receive products within 7 working days, or by sea with an estimated delivery time of 30 to 45 days, at a lower cost.

Customers will be notified of the shipping charges and must agree to all agarwood shipping policies before the company ships the products.

Customers are requested to pay all related expenses, including the value of goods, import and export taxes, and shipping costs, and any other associated expenses related to agarwood.

Some possible reasons for delivery delays include:

  • Delivery personnel unable to contact customers via phone for delivery arrangements. 
  • Incorrect or untraceable delivery address. 
  • Overloaded orders leading to delayed order preparations.


If customers have any questions regarding agarwood shipping policies at OUD House, please feel free to contact the company for clarification. We hope that our agarwood products will bring satisfaction to our customers. Wishing you good luck and peace.